FAQ

How can I compare candles and fragrance products?

Read the individual listing for its format, fragrance, size, and available options. Check the product label and supplied instructions before use; a candle, a wax melt, and a refill are different formats and should not be treated as interchangeable.

What happens after I order?

Payment authorization is followed by 1–2 business days of preparation. After dispatch, allow an estimated 4–6 business days in transit. Checkout shows the delivery options and charges for your address. See our Shipping Policy for tracking and delivery problems.

May I return something I simply do not want?

Eligible new, unused goods can be returned for a change of mind or an incorrect selection. We also review damaged, defective, wrong, or incomplete goods and accept eligible exchanges. Request help within 30 days after delivery and obtain approval before posting a return.

Do I pay for a return label?

The package includes a free prepaid return label. Ask for assistance if it is absent or lost, and use it after approval. No restocking fee applies. Replacement availability is checked when an exchange is reviewed. Full instructions are in the Refund Policy.

How long does a refund take?

An approved refund is processed or initiated to the original payment method within 10 days. Your card provider's posting time is additional.

Where can I get payment or privacy help?

Use the card options actually offered at checkout and review the Payment Policy if authorization fails. For an order question or a privacy request, visit Contact Us. Cookie and data information is in the Privacy Policy.