Refund Policy

We accept eligible returns of defective and non-defective new goods, as well as eligible exchanges. Make your request within 30 days after delivery; this is the application window, not a deadline for the parcel to reach a return facility.

Choosing to return or reporting a problem

If you change your mind or choose the wrong fragrance or option, the item must be new, unused, and in its original condition. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, tell us what happened. A problem item is not required to be undamaged to qualify for review. Your non-excludable consumer rights remain unaffected.

Ask before mailing

Send your order number, checkout email, and reason to balakrishnamattigalla@gmail.com. Include photographs or video where useful for a product or delivery problem. Keep the packaging and relevant parts. We will review the request and provide approval, the correct return address, and instructions before you mail the goods. The contact mailing address is not automatically a returns address.

Label, fees, and exchanges

A free prepaid return label is included in the package. Use it for an approved postal return and contact us if it is missing or lost. You are not charged for that label or the covered return postage, and we charge no restocking fee. Having a label does not replace the approval step. Exchanges depend on the review and the availability of the requested replacement.

Refund timing

Once a refund is approved, we process or initiate the refund to the original payment method within 10 days. The bank or card issuer may take additional time to post the credit; this is not a promise that the funds will appear by day ten. For help with a return already in progress, use your original order reference.